After-Sales Service and Technical Support

Commitment to Our Customers

At SOTECMA, completing a project does not mark the end of our relationship with the customer—it marks the beginning of a long-term partnership built on trust, commitment and continuous support. Our goal is to establish lasting relationships and provide assistance throughout the entire service life of our equipment and plants.

Our commitment to innovation, quality and tailor-made solutions is complemented by a responsive, efficient and professional after-sales service.

After-Sales Technical Support

The SOTECMA technical support department is available to assist customers with any questions regarding the equipment or plants we supply.

We provide technical support for both individual machines and complete processing plants, covering mechanical, electrical, automation, control and software systems to ensure maximum performance and reliable operation throughout the life of the installation.

Technical assistance

Mechanical assistance of equipment and installations on any of its elements.

Electrical assistance

Electrical assistance of equipment, installations, integrations and any ‘power’ element.

Control and Software

Support in the control tools and programming software of the installation or equipment.

We have a team of highly qualified professionals with extensive experience in every area of our business. Our specialist technicians provide fast and efficient on-site support, carrying out maintenance, troubleshooting, commissioning and technical assistance to ensure maximum equipment performance.

Equipment Technical Support

SOTECMA provides comprehensive after-sales technical support for all equipment and processing plants supplied by the company, offering both preventive and corrective assistance.

Our technical support covers:

Material handling and conveying equipment.
Storage and extraction systems.
Dosing and weighing equipment.
Filtration systems.
Mixing equipment.
Screening equipment.
Washing systems.
Crushing equipment.

Technical Support for Complete Plants

SOTECMA also provides comprehensive after-sales technical support for complete processing plants, ensuring maximum performance, reliability and continuous operation throughout the life of the installation.

Our technical support covers facilities such as:

Dry mortar plants.
Concrete plants.
Soil-cement and cement-treated aggregate plants.
Aggregate processing plants.
Building materials manufacturing plants.
Mineral processing plants.
Waste treatment plants.
Recycling plants.

Spare Parts, Accessories and Replacement Components

SOTECMA supplies original spare parts, accessories and replacement components for all of our equipment and processing plants, as well as for third-party components integrated into our industrial solutions.

Our after-sales service ensures the availability of genuine parts required to maintain maximum performance, reliability and long service life for every installation.

If you need to replace a component, carry out a repair or require assistance with the installation of a spare part, our technical team will provide expert advice and prepare a customised quotation for the supply and installation of original replacement parts.

Rapid On-Site Assistance

SOTECMA provides a fast and efficient on-site service for maintenance work, repairs and technical interventions directly at the customer's facilities.

Our specialist technicians travel to your plant to diagnose and resolve any issue as quickly as possible, minimising downtime and ensuring the continuous operation of your production process.

Qualified Personnel

SOTECMA has a team of highly qualified professionals with extensive experience in the design, manufacture, installation and maintenance of industrial equipment.

Our specialist technicians provide expert support in all areas, including mechanical engineering, electrical systems, automation, control and software, ensuring fast, efficient and customer-focused technical assistance.

Guaranteed Customer Satisfaction

The experience, professionalism and commitment of SOTECMA enable us to deliver fully customised, turnkey solutions for every project.

Our goal is to ensure complete customer satisfaction, not only through the technical quality of our equipment and services, but also through dedicated support, expert advice and personalised attention throughout every stage of the project.

How can we help you?